KEEPING US ALL SAFE
Please read this document carefully as it sets out the steps we are taking to minimise the risks posed by the Covid-19 pandemic and keep our guests as well as ourselves safe.
Notification. It is imperative that you inform us immediately if you develop any corona virus type symptoms during, or up to 7 days following your stay with us. Obviously, if you develop such symptoms prior to your visit you will cancel your stay.
Social Distancing. As a couple, it is our nature to be warm and friendly with those staying with us. Although this will not change, we find ourselves in a position where we must keep a safe distance from our guests. With this in mind, we respectfully ask you, where possible, to maintain a two metre distance from both us and also other guests. Where this is not reasonably possible, then the minimum distance should not be less that one metre. We thank you for your understanding with this. To help maintain social distancing, we are ensuring that only two of our three rooms are occupied by guests at any one time.
Breakfast. Under normal conditions, we allow guests to choose their own breakfast time. This often results in guests from different rooms eating together which is always a great social time. However, as our breakfast room does not lend itself to maintaining social distancing, we must ask guests to choose a breakfast time that is 30 minutes different from other guests and to leave promptly when finished. Please note that if its a nice day, we can accommodate a more leisurely breakfast outside. To further protect our guests we are duplicating all our breakfast items to ensure that nothing is shared between guests and that all items will be sanitised before re-use or disposed of. Masks and gloves will be worn whilst serving your breakfast.
Room Service and Cleaning. It is our normal practice to service rooms everyday after the guests have left each morning. However, until further notice, we will not being doing this. We apologise for the inconvenience this may cause. Instead we will leave a small cleaning kit to enable you to carry out any cleaning as necessary. Please inform us if you need assistance in this matter. We will leave sufficient tea/coffee etc in the room to cover your stay, however, again please inform us if you require any additional supplies.
In addition to normal cleaning products, all hard surfaces are cleaned with Suma Bac D10 a professional cleaner and sanitiser which is widely used in the hospitality industry. Clear acrylic sheet has been added to wooden surfaces to allow for thorough sanitising.
Other Measures. We have installed a hand sanitiser just inside our front door and request that you sanitise your hands thoroughly as you enter the house and on any other occasion as required. The conservatory, which serves as the guests lounge area, will not be available if more than one set of guests are staying at the same time.
Tourist literature will be available to guests in plastic pockets. These items will not have been handled for at least 72 hours. As this is only a small selection of what is available for the area, we recommend that you visit the Wye Dean Tourist website at www.wyedeantourism.co.uk